Click to Conversion: Andy Manos - Patient Doesn’t Remember

Are your patient calls quietly tanking your conversion rates?

In our Click to Conversion webinar, Practice Manager Andy Manos shared a truth every growth-focused healthcare team needs to hear:

When patients don’t show up, it’s not always about cost, timing, or interest.

Sometimes, it’s because the first call didn’t connect.

One of the most common reasons patients ghost?

“I don’t even remember that clinic.”

That first conversation has to do more than confirm a date—it needs to connect, credential, and clarify.

Andy laid out 3 simple goals that every first call should achieve:

1️⃣ Make the practice memorable — “We see people like you all the time.”
2️⃣ Establish credibility — “Our doctors have done this hundreds of times.”
3️⃣ Involve support systems — “Who can you bring with you to help make this decision?”

Because when patients feel seen, heard, and supported—they show up.

👥 It’s not just about getting patients scheduled. It’s about helping them believe they’re in the right place.

Catch the full replay here →
📽️ https://caresherpa.com/webinar-click-to-conversion

#HealthcareLeadership #PatientExperience #PracticeManagement #ClickToConversion