Mystery Shopping: Uncover Patient Experience Gaps & Boost Growth

Every patient interaction is a test. Are you passing?

When we start a new partnership, our first step is often a mystery shop audit—we go undercover as the ideal patient and assess every CTA: phone, web form, chatbot, and follow-up.

It’s not just about the response time. It’s about:

📞 Call handling structure
🕒 Process expectations
🧑‍🏫  Training depth
🤝Pipeline touchpoints

Most teams are surprised by what we find—and even more surprised by how much revenue they’re leaking.

Want to diagnose your conversion gaps like you would a clinical one? We’ll show you how.

#MysteryShopHealthcare #PatientExperience #HealthcareConsulting #PipelineOptimization