Services
Outsourced Agent Quality Monitoring
Ensure optimal performance and consistent contact center consumer experience. Care Sherpa offers a comprehensive view of the contact center consumer experience as compared to top performing organizations and best practices.
Care Sherpa’s proprietary approach and industry expertise measures the five core performance drivers needed for organizations to fully optimize the consumer experience and measure performance.
61%
Lower marketing costs by managing existing leads to conversion
Pipeline Management & Activation
Consumer engagement services to guide the patient with high touch relationship services navigating the steps through to conversion.
Services we provide:
Facilitated Care: Support a single point of contact to engage and manage the consumer through the conversion experience.
Service Line Consumer Management: Provide your patients and consumers with personalized support and guidance throughout the conversion process to meet their individual needs.
Lapsed Patient Reactivation: Engage and reactivate consumers who may have previously shown interest, but have yet to convert.
Relationship Expansion: Support consumers with their next best service recommendations on additional health services that best meet their needs.
Service Recovery: Retention support and recovery when the patient experience does not meet expectations. Support issue resolution and follow up to ensure consumer’s needs are met.