Why a Service Heart Converts More Patients

At Care Sherpa, we don’t just answer calls—we take ownership of patient concerns, even when they aren’t “our problem.” That’s what having a service heart means.

It’s the mindset that drives our Sherpas to go beyond scripts, beyond expectations, and truly serve people with empathy, urgency, and care. Because when a patient feels heard and supported, they’re more likely to move forward with confidence.

And the data backs it up:

“Patients who experience empathetic, clear communication are significantly more likely to follow through with care.”
(Source: DiMatteo et al., Medical Care Journal)

It’s not just about contact—it’s about connection.

#PatientExperience #CareConversion #ServiceHeart