Are you better than the DMV?

🗂️ If your patient process feels like the DMV… you're doing it wrong.

On a recent Health Impressions episode, Care Sherpa CEO Jessica Walker shared a story about a practice that canceled appointments if paperwork wasn’t submitted in advance.

The result?
📉 Less than 10% rebooked.
📉 And even fewer followed through.

As host Bryan Cush, MS said: “It reminded me of the DMV.”
That’s not the experience a $5K or $20K procedure should feel like.

At Care Sherpa, we help practices rethink friction—because patients don’t want penalties. They want support.

🎧 Watch the full conversation: https://youtu.be/h8gLuG2aFUY

#PatientExperience #HealthcareMarketing #CareSherpa #HealthImpressions #DigitalAccess