Patient Support Sherpa

Patient Support Sherpa

Currently registered as an employer in the following US States:

AL, AZ, CO, FL, LA, MD, MI, NC, NE, NJ, NV, PA, SC, SD, TN, TX, & VA

SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN

Would you like to help patients get access to the care they need?

JOB PURPOSE:

The Patient Support Sherpa is the first point of contact for our clients’ prospective patients and is critical to support the growth of the health provider’s patient pipeline. The Support Sherpa provides information and support to help patients determine if the provider is right for them and get them to the next step in the process.

 

The Patient Support Sherpa is responsible for managing inbound calls from interested patients generated through marketing campaigns.

THE OFFER:

  • Build authentic relationships and be a part of a supportive gratitude-filled team.

  • Educate patients on the provider’s value over the telephone, text/SMS, and chat interaction.

  • Effectively engage with new patients by providing exceptional service

QUALIFICATIONS:

  • LOVE helping and building relationships with people from all walks of life.

  • Preferred prior experience as a patient or caregiver in one of the following service areas

    • Oncology

    • Cardiovascular

    • Cosmetic Surgery

    • Bariatric or Weight Management

    • Fertility Services

    • Home Health

    • Hospice

    • Orthopedic or Joint Replacement

  • Preferred prior experience in customer service, hospitality, healthcare patient service, or social work.

  • Utilizes knowledge, critical thinking, and dialogue skills to deliver meaningful patient experiences that result in high satisfaction and loyalty.

  • Utilizes appropriate techniques to gain consistent access and build strong relationships with Care Sherpa customers and office staff over the telephone and through video interaction.

  • Superior communication skills with a professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds.

  • Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously.

  • CRM experience or other database data entry experience is preferred.

TECHNICAL REQUIREMENTS:

INTERNET

  • Uninterrupted high-speed internet with consistent connection.

ENVIRONMENTAL REQUIREMENTS:

  • 100% work-from-home remote position.

  • Private quiet environment to take and make patient phone calls.

SCHEDULE & HOURS:

  • Coverage for this role is Monday - Friday, 8am-5pm Pacific Time, and could provide the potential for both full-time and part-time opportunities

 
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