Cosmetic and Aesthetics Patient Care Consultant

Sherpa: Cosmetic & Aesthetics Care Consultant

This position requires consistent time on the phone supporting patients, but is not structured as a high-volume or quota-driven call center role.

Currently registered as an employer in the following US States:

AL, AZ, CO, FL, GA, LA, MD, MI, NC, NE, NJ, NV, PA, SC, TN, TX, & VA

SERVICE HEART | PERSONAL CONNECTION | PERFORMANCE DRIVEN

Do you have personal experience with Cosmetic Surgery and/or Skin Aesthetics (Injections, Botox, Fillers, Laser, etc)?

Would you like to help others decide if these are the right treatment/procedures for them?

JOB PURPOSE:

The Sherpa-Cosmetic Patient Care Consultant is the first point of contact for our clients’ prospective patients and critical to support the growth of the health provider’s patient pipeline. The Sherpa provides information and support to help the patient determine if the service or procedure and ultimately the provider is the right one for them.

 

The Sherpa is responsible to manage inbound calls, chats, texts, emails and web inquiries from interested patients generated through marketing campaigns. Using Care Sherpa’s proprietary training, tools and technology, their primary goal is to support patients at every stage of their care journey and ensure the patient’s confidence in their provider. 

THE OFFER:

  • Build authentic relationships and be a part of a supportive gratitude-filled team.

POSITION DETAILS:

  • Employee Type: FTE Employee 

  • Eligibility; Candidates must be legally authorized to work in the United States without sponsorship.

  • Travel: 0% 

  • Location: Remote, must be located within the United States and with a secure hard-wired internet connection

REQUIRED SKILLS AND EXPERIENCE

  • English speaking, reading, and writing proficiency required, English and Spanish preferred

  • Superior communication skills with professional demeanor, clear voice articulation, active listening, and ability to communicate with individuals from a wide variety of socioeconomic and educational backgrounds required.

  • Preferred prior experience as a patient in Cosmetic Surgery, Skin Aesthetics or wellness services

  • Excellent computer skills including strong typing ability, and multi-tasking such as talking and typing simultaneously required.

  • CRM or other database data entry experience preferred.

  • Prior experience in customer service, hospitality, healthcare patient service, or social work preferred 

  • High School education or equivalent is required, Some college preferred

TECHNICAL REQUIREMENTS:

  • Hard wired, Uninterrupted high-speed internet with consistent connection. This position requires a wired high-speed internet connection of at least 40Mbps of download speed and 40Mbps of upload speed of dedicated internet bandwidth

  • Uninterrupted high-speed internet with consistent connection.

ENVIRONMENTAL REQUIREMENTS:

  • 100% work from home remote position.

  • Private quiet environment to take and make patient phone calls.

SCHEDULE & HOURS:

  • Full-Time position - 32-40 hours per week

  • Primarily Monday through Friday during client’s business day, typically 8:30 CST - 5PM CST

PAY & BENEFITS:

  • Benefits offerings: Medical, Dental, Vision, Life, Disability, etc. for Full-time employee working over 30+ hours each week

  • Paid Time Off offered for FT & PT 

COMPENSATION:

  • Starting pay is $20/hr, paid on a bi-weekly basis.  Compensation could go up to $25-$30/hr based on performance incentives.

 
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