Care Sherpa City Sessions
Real-World Training for Healthcare Call Handlers + Front Desk Agents
Your marketing brings patients to the door—your team brings them through it.
Care Sherpa City Sessions are live, in-person trainings designed to strengthen the moment that matters most: when a potential patient calls or walks in for the first time.
Led by Jessica Walker, CEO of Care Sherpa, and Jerry Durham, Founder of The Client Experience Company, each session gives healthcare teams the communication skills, confidence, and systems they need to turn interest into scheduled care.
Upcoming City Sessions
The next step in patient-conversion success is coming to you.
Care Sherpa City Sessions make it easy for healthcare teams to gain real-world, hands-on training from industry leaders—live, local, and built for measurable results.
What Your Team Will Learn
Whether your team joins us in Nashville, Dallas, or a future City Session, every training delivers the same outcome-driven framework that has made Care Sherpa a trusted leader in patient-conversion strategy. Each session equips your call-handling team with the communication tools and confidence to turn every inquiry into a positive patient experience—consistently and at scale.
Your team will learn how to:
Book more appointments on the first call
Build trust in 15 seconds or less
Reduce no-shows to near zero
Apply AI-informed frameworks that support confident, consistent conversations
Use language that connects rather than sells
This isn’t theory. It’s the same evidence-based approach that has helped Care Sherpa clients:
Increase patient-conversion rates by 35% or more
Cut no-shows from 50% to zero
Drive sustainable revenue—without adding staff
Who Should Attend
This session is designed for:
Front-desk and call-handler teams seeking practical skills that build trust
Practice managers responsible for patient intake and scheduling outcomes
Operations leaders focused on improving conversion and reducing no-show rates
If your practice depends on meaningful first impressions, this training is for you.
Meet our World-Class Trainers
Jessica Walker
Founder & CEO, Care Sherpa
A trusted leader in healthcare engagement, Jessica combines AI-driven insight with human connection to help practices convert interest into booked care. Her frameworks have guided hundreds of teams toward measurable growth and stronger patient relationships.
Jerry Durham
Founder, The Client Experience Company
Known for his practical, high-energy teaching style, Jerry turns front-desk teams into confident communicators. His “from answering to converting” philosophy has redefined how healthcare offices approach every first call.
Why It Matters
Most practices lose up to 81% of potential patients due to slow or mishandled follow-up.
Your front desk isn’t just an operational role—it’s the heartbeat of your growth strategy.
Care Sherpa City Sessions bring proven systems and real-world coaching to help healthcare organizations nationwide:
Strengthen patient trust
Streamline communication
Convert more calls into care
Invest In Your Team’s Success Today!
Your team’s success begins with confident communication.
Early Bird Rate: $1,200 per attendee (through Nov 3)
Standard Rate: $1,400 per attendee (after Nov 3)
Group Rates: Available for 10 or more attendees — ask about custom packages
