Our Leadership

 

Jessica A. Walker

Founder and CEO

For over 20 years, Jessica has been consulting with health care organizations and providers to support patient and employee engagement strategies with demonstrated financial and quality improvement impact. From Predictive Analytics, Marketing Strategies, CRM, Digital Engagement, Population Health and Patient Portals, Jessica supported multiple healthcare organizations on their patient acquisition and retention journeys.

Her passion for helping healthcare business leaders align data analytics, technology strategies, and operational resources to drive significant business outcomes was how Care Sherpa was born.

Jessica obtained her Masters of Arts in Communications/Human Resources from the University of Nebraska Omaha and her Bachelor of Arts in Organizational Communications from Western Michigan University. She currently resides in Nashville, TN.

 
 
 

Matt Ledom

Chief Technology Officer

20+ years of experience in technology leadership and digital marketing

  • Marketing systems integration and automation

  • Software engineering and development

  • AI-driven automation and technology integration

  • Streamlining processes and enhancing operational efficiency

  • Product innovation and technical strategy

  • Optimizing marketing technology stacks for scalability

Kris Freund

Vice President of Service Delivery

Over 20+ years of experience in Case Management

  • Consumer/Patient Needs Assessment

  • Care Navigation

  • Care Coordination

  • Personalized Support Plan Creation and Monitoring

  • Motivation Evaluation and Alignment

  • Consumer/Patient Self Care Education and Support

  • Success Monitoring

 
 
 
 

Leslie Ann Sharp

Executive Administrator

19 years in Executive Administrative Leadership

  • Office management and executive support

  • Human Resources and Talent Management

  • Strategic Recruitment

  • Vendor Management and Contract Administration

  • Financial Administration

 
 

Suzy Pfaff

Client Success Manager

20 years in Customer Support & Service

  • Impact Reporting and Insights

  • Process and Operations Management

  • Business Development and Sales Support

  • Customer Relations and Satisfaction

  • Salesforce Administration and Data Forecasting