Jessica A. Walker

Founder and CEO

For over 15 years, Jessica has been consulting with health care organizations and providers to support patient and employee engagement strategies with demonstrated financial and quality improvement impact. From Predictive Analytics, Marketing Strategies, CRM, Digital Engagement, Population Health and Patient Portals, Jessica supported multiple healthcare organizations on their patient acquisition and retention journeys.

Her passion for helping healthcare business leaders align data analytics, technology strategies, and operational resources to drive significant business outcomes was how Care Sherpa was born.

Jessica obtained her Masters of Arts in Communications/Human Resources from the University of Nebraska Omaha and her Bachelor of Arts in Organizational Communications from Western Michigan University. She currently resides in Nashville, TN.

Jennifer LeMieux - Chief Operating Officer

Over 20+ years experience in Revenue Cycle Growth & Employee Engagement

• Revenue Cycle Management

• Call Center Operations and Strategy

• Product Development

• Business Process Consulting

• Employee Development & Retention

• Client Relationship Management

Kris Freund - Vice President of Service Delivery

Over 17+ years experience in Case Management

• Consumer/Patient Needs Assessment

• Care Navigation

• Care Coordination

• Personalized Support Plan Creation and Monitoring

• Motivation Evaluation and Alignment

• Consumer/Patient Self Care Education and Support

• Success Monitoring

Erin Hershey - Director of Client Success

Over 15+ years experience in Healthcare Operations and Consulting

• Clinical and Business Operations

• Operational and Strategical Consulting

• Patient Engagement and Physician Alignment

• Business Intelligence Technology

• Research-based Best Practice Implementation

• Client Relationship Management