How others describe us: 

• Patient Journey Managers 

• Patient Experience Specialists 

• An extension of my patient care team 

• Lead Management on Steroids

• Outsourced Sales and Patient Management Team 

• Care Facilitators with a focus on revenue growth

• Personalization that matters, at the person to person level 

Who we are not:

• Not a CRM

• Not a Call Center or Contact Center

• Not a Population Health, Care Navigation or Patient Advocate Service

• Not a SaaS or Software Provider

Are there mountains standing between your patients and your strategic services? 

You can try to move mountains, or you can give your patients a Care Sherpa.

What We Believe

Experience matters, people remember how you make them feel. High quality consumer-focused service builds trust and confidence resulting in high quality patient outcomes.

What We Do

We build value for healthcare providers by personalizing the patient relationship in strategic service lines

How We Do it

Optimize healthcare revenue by providing an outsourced conversion and patient management service.

Jessica A. Walker

Founder and CEO

For over 15 years, Jessica has been consulting with health care organizations and providers to support patient and employee engagement strategies with demonstrated financial and quality improvement impact. From Predictive Analytics, Marketing Strategies, CRM, Digital Engagement, Population Health and Patient Portals, Jessica supported multiple healthcare organizations on their patient acquisition and retention journeys.

Her passion for helping healthcare business leaders align data analytics, technology strategies, and operational resources to drive significant business outcomes was how Care Sherpa was born.

Jessica obtained her Masters of Arts in Communications/Human Resources from the University of Nebraska Omaha and her Bachelor of Arts in Organizational Communications from Western Michigan University. She currently resides in Nashville, TN.

Jennifer LeMieux - Chief Operating Officer

Over 20+ years experience in Revenue Cycle Growth & Employee Engagement

• Revenue Cycle Management

• Call Center Operations and Strategy

• Product Development

• Business Process Consulting

• Employee Development & Retention

• Client Relationship Management

Kris Freund - Vice President of Service Delivery

Over 17+ years experience in Case Management

• Consumer/Patient Needs Assessment

• Care Navigation

• Care Coordination

• Personalized Support Plan Creation and Monitoring

• Motivation Evaluation and Alignment

• Consumer/Patient Self Care Education and Support

• Success Monitoring

Erin Hershey - Director of Client Success

Over 15+ years experience in Healthcare Operations and Consulting

• Clinical and Business Operations

• Operational and Strategical Consulting

• Patient Engagement and Physician Alignment

• Business Intelligence Technology

• Research-based Best Practice Implementation

• Client Relationship Management

You Can’t Reach The Summit Alone

We strive to embody the spirit of the Alpaca.

Beyond their charming and quirky good looks, Alpacas are the steady partner needed for the explorer on a journey, providing all of the tools needed to successfully make the climb to the top.

Some symbolic meanings behind the Alpaca are Action, Adaptability, Balance, Diligence, Duty, Fortitude, Movement, Patience, and Stamina.   

At Care Sherpa we apply these principles to our clients and the patients which they serve. In our service, we are the alpaca, leading and guiding with the same strengths that the spunky yet gentle animal symbolizes. We use the alpaca image to remind ourselves how important these values are in ourselves and in the work that we do. Not to mention, they are terribly cute.

We welcome you to join us by becoming a member of our Alpaca Pac.